Refund Policy
Effective Date: May 30, 2026
At Zavrore, we want you to feel confident when shopping with us. This Return & Refund Policy explains how returns, refunds, exchanges, and order issues are handled for purchases made through zavrore.com.
By placing an order on our website, you agree to the terms below.
1. Return Eligibility
We accept returns on eligible items within 30 days of delivery.
To qualify for a return, your item must be:
Unused
In the same condition that you received it
In its original packaging
Free from damage, stains, odors, or signs of wear
Returned with any included accessories, manuals, cases, or parts
Items that do not meet these conditions may not be accepted for a refund.
2. Non-Returnable Items
The following items may not be eligible for return:
Items that have been used or damaged after delivery
Items returned without original packaging
Items missing parts or accessories
Final sale or clearance items
Gift cards
Items returned after the return window has passed
3. How to Start a Return
To request a return, please contact us at:
Please include:
Your full name
Order number
Email address used at checkout
Reason for return
Photos of the item, if the product arrived damaged or defective
Once your request is reviewed, we will provide return instructions if your item is eligible.
Please do not send your item back without contacting us first.
4. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service because Zavrore is not responsible for lost return packages.
Original shipping fees are non-refundable unless the return is due to an error on our part.
5. Refunds
Once your returned item is received and inspected, we will notify you by email whether your refund has been approved or denied.
If approved, your refund will be processed back to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
6. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please include your order number and clear photos of the issue so we can review and help resolve the problem.
Depending on the situation, we may offer a replacement, refund, or another appropriate solution.
7. Exchanges
We currently handle exchanges on a case-by-case basis.
The fastest way to get the item you want is to request a return for the original item and place a new order once your return is approved.
For exchange questions, contact us at:
8. Order Cancellations
Orders may only be canceled before they are processed or shipped.
If your order has already been processed, packed, or shipped, we may not be able to cancel it. In that case, you may request a return after the item is delivered.
To request a cancellation, contact us as soon as possible at:
9. Lost or Missing Packages
If your tracking shows that your package was delivered but you did not receive it, please check with neighbors, household members, your local carrier, or your delivery location first.
Zavrore is not responsible for packages marked as delivered by the carrier. However, you can contact us at support@zavrore.com, and we will do our best to help guide you through the next steps.
10. Contact Us
For questions about returns, refunds, exchanges, or order issues, please contact us:
Zavrore
Email: support@zavrore.com
Website: zavrore.com